Refund Policy

We cannot exchange tickets under any circumstances. You will need to repurchase tickets for the correct evening if you wish to attend a different show.

Your tickets can be returned and refunded up to 10 days before the date of the show. The request must be made by email to info@kinmusiquemtl.com and accompanied by a copy of your ticket and/or receipt.

Do you serve food?

No, only bar service; alcoholic and non-alcoholic beverages.

Something came up and I can't attend a show for which I've bought tickets. Can I get a refund/exchange?

Cancellations on the evening of a show will not be eligible for a refund (see our refund policy). If you cannot attend a show, we ask you to please send us an email at info@kinmusiquemtl.com or send us a message on our social media @kinmusiquemtl to inform us of the change.

Can I reserve specific seats?

VIP seats are always reserved in our VIP section. For general admission tickets, seating is always on a first-come, first-served basis.

Do I need to buy my tickets online or are tickets sold at the door?

Most of our tickets are sold exclusively online. If a show is sold out online, you can contact us by phone, email, or through social media to inquire about the possibility of purchasing tickets in person and/or being added to our waiting list. However, we strongly recommend making an online reservation at least two weeks in advance as our shows tend to sell out quickly.

For all other questions, please send an email to info@kinmusiquemtl.com.